FAQs
Below are the most frequently asked questions which we have answered. Please check here before you get in contact with us, as you may find we have already answered your question.
There are currently 50 issues planned.
Issue 1 comes at the special price of £1.99
Issue 2 comes at the special price of £3.99
Issue 3 onwards is priced at £5.99
Issue 2 comes at the special price of £3.99
Issue 3 onwards is priced at £5.99
We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.
You can subscribe in one of 3 ways; online, by telephone on 0344 8927 212 and by post by filling in a subscription form which can be found in issue 1 of the collection.
Direct Debit, Visa, Mastercard or via invoice.
If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.
With your first delivery you will receive your FREE issue and [GIFT TBC]
With your 3rd delivery, you will receive your FREE storage box
With your 5th delivery, you will receive your FREE Tales from Story Town colour-in kite
With your 7th delivery you will receive your FREE vinyl height chart
With your 3rd delivery, you will receive your FREE storage box
With your 5th delivery, you will receive your FREE Tales from Story Town colour-in kite
With your 7th delivery you will receive your FREE vinyl height chart
You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.
No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:
Hachette Partworks Ltd.
Tales from Story Town
Unit 4, Pullman Business Park
Pullman Way
RINGWOOD
BH24 1HD
Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.
Hachette Partworks Ltd.
Tales from Story Town
Unit 4, Pullman Business Park
Pullman Way
RINGWOOD
BH24 1HD
Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.
To order back copies, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.
We will replace all your issues with the correct copies. For us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at customerservice@storytowncollection.com
It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.